Privacy Policy

Last Updated: 1st January 2026

ultraforge B.V. ("we", "us", "our", or "ultraforge") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services.

Data Controller Information

ultraforge B.V. is the data controller for the personal information we collect. Our company details are:

• Company: ultraforge B.V.
• Registration Number: NL75271630
• VAT Number: NL007527163B01
• Address: Kastanjelaan 98, 9759 NO Groningen, Netherlands
• Email: privacy@ultraforge.top
• Phone: +31 501091157

Data Collection

The data we collect includes information you provide directly to us and information we collect automatically when you use our website and services. We collect the following types of personal information:

Information You Provide

• Contact Information: Name, email address, phone number, postal address
• Account Information: Username, password, profile information
• Order Information: Purchase history, payment details, delivery preferences
• Communication: Messages, enquiries, customer service interactions
• Marketing Preferences: Newsletter subscriptions, communication preferences

Information We Collect Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, click patterns, referral sources
• Location Data: General location based on IP address (country/region level)
• Cookies and Tracking: As described in our Cookie Policy

How We Use Your Information

We use of your data is based on legitimate business interests, contractual necessity, legal obligations, and your consent where required. We use your personal information for the following purposes:

• Service Provision: Processing orders, managing accounts, providing customer support
• Communication: Responding to enquiries, sending order updates, providing customer service
• Marketing: Sending promotional materials, newsletters, and personalised offers (with your consent)
• Website Improvement: Analysing usage patterns, improving user experience, optimising performance
• Legal Compliance: Meeting regulatory requirements, preventing fraud, ensuring security
• Business Operations: Managing inventory, processing payments, maintaining records

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please see our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: Trusted third parties who assist with payment processing, delivery, email services, and website analytics
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: With your explicit consent for specific purposes

International Data Transfers

As we operate primarily within the European Union, your personal data is generally processed within the EU/EEA. If we transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, or other approved transfer mechanisms under GDPR.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Our data retention periods include:

• Account Information: Until account deletion or 3 years after last activity
• Order History: 7 years for accounting and legal compliance purposes
• Marketing Data: Until you withdraw consent or 2 years after last engagement
• Website Analytics: 26 months for Google Analytics data
• Legal Records: As required by applicable laws and regulations

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal information:

• Right of Access: Request a copy of your personal data we hold
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data (subject to legal requirements)
• Right to Restrict Processing: Limit how we use your data in certain circumstances
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise your rights or if you have questions about our data practices, please contact us at privacy@ultraforge.top or +31 501091157. You also have the right to lodge a complaint with your local data protection authority.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately so we can delete such information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

This Privacy Policy is governed by Dutch law and the General Data Protection Regulation (GDPR).